Refund Policy

Last updated: 31 October 2026

This policy covers Moontors Pro, the paid plan of a Moontors account. Moontors itself, on your computer and your phone, is free and has nothing to refund.

Who sells Pro

Pro is sold through Paddle, the merchant of record: Paddle takes the payment, charges any tax due, issues the receipt and invoice, and makes refunds. Your receipt comes from Paddle by email.

A full refund within 14 days

If you’re not happy with Pro, ask for a refund within 14 days of your first payment for it and you get all of that payment back, with no questions asked. The refund goes back to the payment method you paid with.

After those 14 days, and for renewals, payments aren’t refunded, except where the law where you live gives you a right to one. Only a subscription’s first payment counts as your first payment: a switch between monthly and yearly isn’t one, and its prorated charge isn’t refunded, as a renewal isn’t. Nothing in this policy takes away a right the law gives you.

Payments refunded by themselves

Three payments are refunded in full without your asking, whenever they’re found, even after those 14 days, as each pays for something you can’t use:

• a payment made after your Moontors account was deleted, as a checkout left open in your browser can be: its subscription is cancelled at once;
• a payment not made through Moontors’ own checkout for that account, as a checkout built by hand can be: it gives no Pro, and its subscription is cancelled at once;
• a second subscription to Pro for an account that already has one, as two checkouts paid at the same time make: the newer one is cancelled at once, and the one you bought first stays. If a paused subscription is resumed beside a newer one, the resumed, older one stays and the newer one is refunded.

How to ask

• Use the link in the receipt Paddle emailed you, or find your purchase at paddle.net, or
• write to hello@moontors.com from your Moontors account’s email address, and we’ll ask Paddle to refund it.

Cancelling

You can cancel Pro at any time from Manage subscription on Profile’s Subscription tab in Moontors. Cancelling stops the next renewal; Pro stays until the end of the period you’ve paid for, and nothing more is charged.

Deleting your Moontors account cancels Pro at once. Within 14 days of your first payment, that payment is refunded in full as it’s deleted; after that, the rest of the period you’ve paid for isn’t refunded. Moontors says which before you confirm.

Contact

Questions about refunds: hello@moontors.com.